Toby always kept me updated and did his homework to understand the underlying issues in our case, coordinating closely with our experts, project team, and our suppliers. At our mediation relating to a design and construction defect dispute, Toby came prepared and presented our position directly and effectively, putting us in a strong position when working to resolve the dispute. Throughout my work with Toby, he has exceeded my expectations by caring for me as a person—I felt like I was not just another case.